Our average turnaround time is between 3-5 business days and 7-10 days for acrylic pieces plus additional time for shipping. Please note that from mid-November to Mid-January the production times may also increase due to the holiday season. Our Cochrane, Alberta studio is where the fire art is created and professional framers finish it off.
Free shipping on all orders over $125! All orders under $125 in value ship at a flat rate of $15.
Please reach out to see if your desired piece is available at firstname.lastname@example.org or 403-923-3250. Framed originals start at $350. We also do commissioned pieces! Please reach out to start the discussion about how we can work together to make your vision a reality!
We ship within North America using Canada Post and UPS, however from time to time we will use other couriers depending on order sizes and where it is shipping. Please note for UPS deliveries we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.
If you need your order faster then our average turnaround time then please contact us or call our office at 403-923-3250 to discuss your needs. We are usually able to accommodate special requests however expedited orders do incur an additional charge.
We ship within Canada and the United States. At this time we do not offer international shipping outside of North America. You are responsible for any taxes and duties shipping from Canada to the U.S. since we ship from Canada.
Yes, you can find a variety of my small and medium art prints and originals in galleries and stores throughout Alberta, British Columbia and Ontario.
Please reach out if you would like to know exactly where you can find it!
Rest assured your order will be professionally wrapped and packed for safe shipping. If something isn't right let us know!
We are confident that you will love the pieces you purchase from us.
If however you are not completely satisfied with your piece or it’s just not quite right for your space, we are more than happy to offer you an exchange, credit, or a refund, provided that you contact us within 5 days of delivery and its returned to us at your cost in it’s original condition within 30 days of you having received it. If the item is not returned in its original condition, you are responsible for any loss in value. You can expect a replacement to be sent out, exchanged or refunded, within 7 days of us receiving the returned item.
To return an item please contact us at email@example.com and we will walk you through it. We recommend that you use a delivery service that offers tracking as we are not liable for prints that go missing or are damaged in the process of being returned to us. We also recommend using the original packaging to safely package the print to minimize the risk of damage.
Your order is professionally wrapped and packed for safe shipping. If a product happens to arrive damaged, defective, or not what you ordered please let us know within 5 business days of receipt and we will arrange to replace it at no additional cost to you. After this time, we cannot be held responsible for the items. Where a replacement is not possible, a full refund or exchange of the purchase price will be made. Please retain damaged packaging to facilitate a claim with the carrier with photographs of the damage so we can determine what kind of bear went bananas on your box. You can expect a replacement to be sent out, exchanged or refunded, within 7 days of us receiving the returned item.
Please reach out to us at firstname.lastname@example.org or our office at 403-923-3250. We would be happy to answer any of your questions!